Pursuant to Directive 2011/83/EU and Legislative Decree 21/2014, the consumer has the right to withdraw from the purchase contract within 14 calendar days from the date of receipt of the goods, without having to provide any reason.

To exercise the right of withdrawal, the customer must inform us of their intention to withdraw within the above-mentioned period, by means of an explicit declaration sent via email or registered mail.

The item must be returned intact, in its original packaging, complete in all its parts and free of signs of wear or damage. Return shipping costs are borne by the customer.

Once the product is received and its integrity verified, the amount paid will be refunded, excluding shipping costs, within 14 days from receipt of the return. The refund will be made using the same payment method used for the purchase.

Returns will not be accepted beyond the specified period or for damaged or incomplete products.
Exchanges or credit notes are not available.

The return will be organized by us, and return shipping will be free of charge.
To request a return, please fill out the contact form below, specifying in the message your return request, the item you wish to return, and your pickup address. We will send you the return label to apply to the package via email.